Yes, all our products are 100% Halal and comply with the necessary certification standards.
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Frequently Asked Questions
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Alwazn Almithaly is your all-in-one destination for a healthy and balanced lifestyle. We offer personalized nutrition plans, dietary supplements, and natural products to support weight loss, muscle building, and overall wellness. With over 250 global brands and 155 branches across Saudi Arabia, we are committed to helping you achieve lasting health and fitness goals.
Our customer support team is available 24/7, seven days a week. You can contact us at any time through the following link, and we will be happy to assist you with all your inquiries.
Link : https://mithaly.sa/en/contact
Yes, We have over 155 branches across Saudi Arabia, which you can browse and locate through the following link:
https://mithaly.sa/en/stores
Our branches are open daily from 10:00 AM to 12:00 Midnight, and on Fridays from 2:30 PM to 12:00 Midnight.
Yes, all our products are 100% authentic and sourced directly from the official brands.
All our products have a minimum shelf life of 6 months. If any item has less than 6 months remaining, the exact expiry date will be clearly displayed on the product page.
Shipping charges depend on the chosen shipping method and your location. The exact cost will be shown at checkout before you complete your order.
link: https://mithaly.sa/en/shipping-delivery
Yes, we offer free shipping on eligible orders. The applicable conditions will be shown during checkout.
Yes, Tabby and Tamara are available as payment options for orders above a certain amount.
At Alwazn Almithaly, you are only charged the total amount of your order. Any extra fees or service charges are applied by your bank according to their policies. For more details, please contact your card issuer.
Al Mithaly accepts returns within 48 hours of receipt for unused, unopened items in their original packaging. Refunds are processed after inspection and approval, via the original payment method.
link: https://mithaly.sa/en/return-policy
he refund processing time is typically between 7 to 14 business days after we receive and inspect your returned item. The refund will be credited to your original payment method once approved.
link: https://mithaly.sa/en/return-policy
Yes, you can pause your subscription. The minimum pause period is one month, and the maximum is nine months. Each customer can pause their subscription up to 3 times during the subscription period.
Yes, the body composition test is available for free at our branches.
Yes, we carry products that help curb appetite. You can check them out here: https://mithaly.sa/en/categories/appetite-suppressants
Yes, we sell equipment for home workouts. You can browse our selection here: https://mithaly.sa/en/categories/fitness-equipment
Yes, we offer a variety of healthy snacks. You can explore them here: https://mithaly.sa/en/categories/healthy-foods
For quick weight gain, we recommend our mass gainer supplements. You can check them out here: https://mithaly.sa/en/categories/mass-gainers
Yes, we offer a range of organic food products. You can browse them here: https://mithaly.sa/en/categories/organic
Yes, we offer programs specifically designed for athletes. You can view them here: https://mithaly.sa/en/health-package/almithaly-athletes-packages
The subscription packages provide a personalized weekly meal plan, carefully selected healthy products, and a shopping voucher for chosen snacks. You can explore the details here: https://mithaly.sa/en/health-package/almithaly-health-package
Yes, you can transfer your subscription to someone else. Some conditions may apply, and additional fees could be required. Please contact your branch for more details.
Yes, you can transfer your follow-up to any branch. We recommend coordinating with the branch beforehand.
Yes, you can put your subscription on hold for a period of 1 to 9 months, in coordination with your assigned branch.
Yes, you can pay for selected subscription packages in installments via Tabby or Tamara, depending on availability.
The subscription includes natural and healthy products recommended by a nutrition expert to support your goals, with usage guidance. Products are usually limited to selected items and may not include all center products.
Follow-ups begin weekly with a nutrition expert and include body composition analysis, review of progress compared to the previous week, discussion of goals, and creation of a new plan based on the results.
No, the subscription does not include gym access. Most recommended exercises are simple and can be done at home.
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DR NUTRITION CLUB
LIMITED TIME OFFER
The Dr Nutrition Club is a membership program offering exclusive discounts, rewards, and personalized offers. Joining the club allows you to enjoy substantial savings on your health and wellness purchases.
Your membership is valid for one year from the date of registration, providing you with 12 months of continuous discounts and other benefits.
As a member, you are entitled to tiered discounts ranging from 5% to 20%, depending on the product category, brand, and ongoing promotions. The more you shop, the greater your savings.
No, discounts are available exclusively on our online platforms.
Yes, your Dr Nutrition Club benefits are fully accessible through our online store, anywhere within the UAE.
Yes, you can combine your exclusive membership discounts with other promotional coupons, allowing you to maximize your savings.
Yes, you can cancel your membership at any time by contacting our customer service team. Please note that the membership fee is non-refundable.
Membership discounts apply only to selected products, brands, or categories.
