Privacy Policy

When using Mithaly.sa, you trust us with your personal information and health related goals. We are committed to maintaining that trust. This Privacy Policy explains how we collect, use, process, and disclose your information, including personal information, when you access or use the Mithaly.sa website, services, or subscription programs. We may update this Privacy Policy from time to time, so we encourage you to review it periodically.

When this Privacy Policy mentions “Mithaly.sa,” “we,” “us,” or “our,” it refers to Mithaly.sa, which is responsible for your information under this Privacy Policy.

Mithaly.sa may operate across multiple regions and may store or process information through service providers located in different countries. By using our website, you consent to the transfer, storage, and processing of your information in accordance with this Privacy Policy.

Mithaly App Policy

At Mithaly, we take your privacy seriously and are committed to protecting your personal information. This section explains how information collected through the Mithaly app is handled.

* Information Collection: We may collect personal information such as your name, email address, age, and profile details when you register or use our application. We may also collect information related to your health goals, activities, or preferences.

* Information Usage: The information collected helps us provide personalized recommendations, track progress, improve our services, and enhance the overall user experience.

* Data Security: We implement appropriate security measures designed to protect your personal information from unauthorized access, misuse, or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

* Third-Party Services: We may use third-party services such as analytics providers, payment processors, or cloud services to operate and improve our platform. These providers may have their own privacy policies.

* Data Retention: Personal information may be retained for as long as necessary to provide our services and comply with applicable legal obligations.

* Your Rights: You may request access to, update, or delete your personal information. You may also opt out of marketing communications at any time.

By using our app or website, you consent to the collection and use of information as described in this Privacy Policy. If you have any questions, you may contact us at [email protected].

Last updated: [08/03/2026]

INFORMATION WE COLLECT

- Information You Provide to Us

We collect certain personal information when you use Mithaly.sa in order to provide services, process orders, and fulfill contractual or legal obligations.

• Account Information. When you create an account on Mithaly.sa, we may collect your name, email address, username, and password.
• Order Information. When placing an order or subscribing to a service, we may collect billing address, shipping address, and phone number.
• Payment Information. To process payments, certain payment details may be collected and processed through secure payment providers.
• Communications. When you contact us through the website, email, or support channels, we collect the information you provide in those communications.
• Essential Cookies. Certain cookies are required for the website to function properly and provide a secure browsing experience.

You may also choose to provide optional profile information such as gender, preferred language, health goals, or other personal preferences to improve your experience.

- Information We Collect Automatically

When you access Mithaly.sa, we may automatically collect certain technical information about your device and interactions with the website.

• Usage Information. Information about pages viewed, searches performed, and interactions with website content.
• Device Information. Information such as IP address, device type, browser type, operating system, and system performance.
• Log Data. Server logs that record website access including timestamps, pages visited, and technical activity.
• Location Information. Approximate location based on IP address to help provide localized services or content.
• Cookies and Similar Technologies. Cookies and similar technologies may be used to remember preferences, analyze website performance, and enhance user experience.
• Payment Transaction Information. Transaction details including payment method, transaction amount, and order information required to complete purchases.

- Information from Third Parties

We may receive information about you from third-party services such as payment processors, analytics providers, advertising partners, or social login services. These providers operate independently and may process information according to their own privacy policies.

HOW WE USE THE INFORMATION

Mithaly.sa uses collected information to operate and improve our website and services.

• Provide and manage your account.
• Process orders and subscriptions.
• Deliver products and services.
• Respond to customer support inquiries.
• Improve website functionality and user experience.
• Analyze website usage and performance.
• Send service notifications or updates.
• Provide marketing communications where permitted.
• Maintain security and prevent fraudulent activity.

HOW WE SHARE INFORMATION

Mithaly.sa does not sell personal information to third parties.

However, we may share information with trusted partners or service providers who assist us in operating our website, processing payments, providing analytics, delivering services, or supporting marketing activities.

We may also disclose information when required by law or when necessary to protect our legal rights, users, or the safety of the platform.

THIRD PARTY LINKS

The Mithaly.sa website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies. We encourage users to review those policies before providing personal information.

SECURITY

We implement administrative, technical, and organizational measures to protect your information from unauthorized access, misuse, or disclosure. These measures may include secure servers, encryption technologies, and access controls.

DATA RETENTION

We retain personal information only for as long as necessary to provide services, maintain accounts, comply with legal obligations, and resolve disputes. When information is no longer required, it may be securely deleted or anonymized.

SAFETY OF MINORS

Mithaly.sa services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such information is discovered, it may be removed from our systems.

YOUR OPTIONS

You may access, update, or request deletion of your personal information through your account settings or by contacting our support team. You may also unsubscribe from marketing emails at any time.

CHANGES TO THIS PRIVACY POLICY

Mithaly.sa reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes indicates acceptance of the updated policy.

CONTACT US

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us via email at [email protected] or through the contact page on Mithaly.sa.